Janet Burton
Las Vegas, Nevada 89144

Tel No: H- (702- 360-3341)/C- (702-994-2383)

janetburton6@yahoo.com

Career Objective:

Highly Self-motivated and goal–oriented professional committed to pursuing a long-term career in the Computer Industry.

Computer Skills: HTML/XHTML, CSS, Search Engine Optimization & Marketing, Adobe Premier tools(2.0), After Effects-(7.0) & Encore DVD, Dream weaver, Fireworks, illustrator, Flash ,PhotoShop, JavaScript, Oracle-PL/SQL, FTP, AS/400, Access, Word, PowerPoint, Software installation.

Summerlin Web Designs: http://www.summerlinwebdesigns.com
Web Designer/Owner (Since January 2006- present)
Portfolio:

· http://www.childrensadvocacyalliance.org

· http://www.worldchoicecars.com

· http://www.stephenjburton.com

· http://www.sillpointcsd.org

· http://www.shortyinc.com

· http://www.fosterchild.childrensadvocacyalliance.org

Work Experience:

Administrative Assistant- (Human Resources-Employee Relations Temp) Oct 2006- Dec 2006

Millenium staffing-Wynn resorts

· Audit check and File FMLA’s (The Family & Medical Leave Act), (LOA) Leave of absence. Verify the Pan (Personal action form) attached to individual profile are accurate and make sure they are duly processed and approved by the Employee Relations department.

· Audit check on the employee statements. Organize them based on the category of Sexual harassment, inappropriate conduct, and Work place violation. Categorizing & creating a spreadsheet based on the importance of the issue and status.

· Catering to the employee queries and performing the day to day job duties pertaining to the job requirement. Manage office maintenance through proper filing procedures.

Implementation Specialist (Nov, 2004 –Aug 2006)

Micros Systems Inc;(Information Technology)

MICROS Systems, caters towards hospitality and retail industries worldwide. MICRO offers property management systems -OPERA, Central reservation and customer information solutions for more than 15,000 hotels worldwide. 

· Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards.

· Develop and execute test plan scenarios, create training agenda/exercises, user documentation, and various user reference guides.

· Develop measurement systems to evaluate the effectiveness of programs and individual team members. Develop and execute business plans, capital requests, and an annual budget for the city-wide consolidated training & Development function.

· Testing the Client software with the written test scripts & performs Quality Assurance per business requirements & client needs.

· Analyze centrally developed customer & specific database reports, documentation, and related applications and ensure all customer requirements are met prior to system installation.

· Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.

Director of Front Office (Jun 2004- Oct, 31 2004)

Hawthorn Suites/Desert Rose, Las Vegas, Nevada is a property consisting of 300 rooms turned into a Timeshare property located in Las Vegas.

• Oversee reservations and Front Office Operations consisting of 12 team members.
• Implemented the customer services techniques in dealing with different clientele.
• Handling Time share owners, catering to their needs and simultaneously hospitality services guest and their expectations. Streamlined the systems and procedures at the Front desk.
• Forecasting & Budgeting the cost & expenses of the department and implementing new cost saving techniques.

Assistant Front Office and Guest Services Manager (January 1999-April 2003) 

Hotel Le Meridien, Pune/Bombay, India is a 200 room four star deluxe properties located at the International airport.

• Oversaw reservations, PBX and front desk operations consisting of 80 staff members
• Interviewed, hired and trained new employees for the front desk operations and customer service practices
• Streamlined and simplified the systems and processes to improve operations
• Developed strategic planning within the department through guest feedback, comment cards, mystery guest, and audit reports through J.D. Power Survey
• Established an incentive program for the front desk for up selling, cross-selling and suggestive selling
• Created Successor planning for every position, which helped in elevating the staff morale and motivation
• Decreased complaints by relating to guests with congeniality, preventing procedural errors and quickly rectifying problems in a diplomatic manner. Effectively practiced TQM(Total Quality Management)

VIP Services Supervisor (April 1996-December 1998) 

Hotel Leela Kempinski, Bombay, a five star deluxe property in India is a business boutique property consisting of 600 rooms.

• Maintained team unity and supervised staff of five desk agents
• Devised a Guest Tracking system which helped in ensuring that every guest was met at least once personally during a stay and the feedback was updated in the system to further enhance service levels.
• Initially structured and subsequently enhanced Guest Recognition Program, Surprise and Delight were the main focus.

• Understood the use and importance of standard operating procedures to service market business travelers in line with international acceptance. Learned the essentials of care and concern while dealing with guests

Education:

· Post-Graduate in Hotel Management Bombay University, Bombay, India (June 1995 - June 1996)

· Graduate in Arts- Economics (Bachelor of Arts)Bombay University, Bombay, India (June 1994 - June 1995)

Continuing Education:

• Web Designing(Professional Certificate course) with UNLV

Languages

Fluent in East Indian languages (Hindi, Marathi, Konkani), Proficient in German, Learning Spanish